Your privacy is important to us. This Privacy Policy explains what information we collect when you visit our website or use our services, why we collect it, and how we use it.
1. Information We Collect
Information you provide directly: name, email, phone number, address, payment information (processed securely through our payment providers — we do not store full card details), and communications when you contact us.
Information collected automatically: IP address, browser type, operating system, device information, pages visited, time spent on pages, referral source, and cookies.
2. How We Use Your Information
- To process and fulfil your orders
- To manage your account and provide customer support
- To send order confirmations, shipping updates, and service messages
- To personalise your experience and improve our website
- To send marketing communications (only with your consent)
- To detect and prevent fraud or abuse
- To comply with legal obligations
3. Third-Party Services
We use trusted third-party services to operate our website and fulfil orders:
- Payment processors: your payment information is processed by our secure payment gateway providers
- Analytics: we may use analytics services to understand website usage
- Email services: transactional and marketing emails are delivered through our email service provider
These third parties are contractually obligated to protect your information and only use it for the purposes we specify.
4. Data Sharing
We do not sell your personal information. We may share data with:
- Service providers who help us operate our business (under strict data processing agreements)
- Law enforcement or regulators when required by law
- Professional advisors bound by confidentiality obligations
5. Data Retention
We keep your information for as long as your account is active, or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods:
- Account and client data: retained while your account is active and for 3 years after last activity
- Order and invoice records: retained for 5 years (tax requirement)
- Website usage data: retained for 12 months
- Login attempt records: retained for 90 days
6. Cookies
Cookies are small text files stored on your device. We use them to:
- Remember your preferences and cart contents
- Understand how you use our website (analytics)
- Deliver relevant content and features
You can disable cookies in your browser settings, but some features may not function properly.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability (receive your data in a portable format)
- Withdraw consent at any time
8. Security
We take security seriously and implement industry-standard measures:
- Encryption at rest: sensitive personal and financial data stored in our database is encrypted using AES-256
- Encryption in transit: all data transmitted between your browser and our servers is encrypted (HTTPS/SSL)
- Password security: passwords are hashed using bcrypt and never stored in plain text
- Access controls: role-based permissions limit who can access sensitive data
- Regular backups: data is backed up regularly to prevent loss
However, no method of transmission over the internet is 100% secure.
9. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated effective date.
11. Contact Us
For privacy-related questions or to exercise your rights, please contact us via our Contact page.
